Archive for social media optimization

Online Community Management

Online Community Management is being out in the trenches with the customer. Really, it is the day to day conversations with the enterprises prospects and customers.

This activity has also been referred to as a social media manager.

This activity is social platform agnostic because it doesn’t matter what platform you are on. If you are doing this for a 3rd party, it means they are trusting you with a lot of influence for their enterprise.

Strangely enough, the beginnings of the Online Community Manager start back in the computer games industry with the advent of MMORPG (Massively Multiplayer Online Role-playing Games) back in 1995.

The realities of the situation have expanded  to include  lots of different positions . Some of these include social media management in a support and marketing role also. The gist of all of this is that online community management encompasses a little bit of each of these, while making sure that there are open communications between the community and the author.

The different types of roles that an online community manager  may serve depends pretty much on the nature and reason for being of the online communities purpose. Now this may or may not be motivated by whether it is a for profit enterprise or not.

Some developers and creators have said that every network has an underlying purpose or there would be no reason to have it.

There are different motivations though , such as Business or Missions or even personal.

These all have to be taken into account when deciding on an Online Community Manager.

The manager has his hand on the pulse of the company and the send button could be compared to the barrel of a weapon. This is because anything coming out of that barrel can hit the target or miss. If there is careful consideration of variables such as wind, humidity etc. , you have a good chance of hitting the target.

If the projectile misses it’s mark, it could bounce of at an angle that could do damage. The company , if there is one, should implement a strategy of approval for this process to minimize damage and maximize influence.

As always , we are soliciting feedback on this subject , so don’t be afraid to contact us.

Have a Happy Holiday Season. !


Compelling Tips for Social Media Campaigns

It’s been said in the past that if you give a man a hammer, everything begins to look like a nail. I don’t know how true that really is, but it’s still nothing more that a tool. You need tools to build a business or a house.

Campaigns and other projects involving social media may be a great tool for your company. But you have to be trained to use it well. An advantage here is that Social media influences your potential customers. However, they also have the opportunity to post bad product reviews. You definitely don’t want them to denigrate your product or even tell their acquaintances not to visit your place. On the other hand though, potential clients can list what they want and tell you what they like. I believe this could result in in your sales and profits going up quickly. This is absolutely a large amount of power to put in the hands of an inexperienced tribe.

One of the reasons for this is that social media campaigns are built on developing and influencing relationships. Many businesses try to use Social Media as a format for making sales noises to their tribe. This is probably a misstep because it may be viewed as just a cheap shot to get a sale or be totally ignored altogether. No matter what you do here, you are wasting the company’s time and resources. Your time would be better spent by developing professional relationships and trying to connect with the tribe.

A possible thing you can do to connect in this area is to post an affirming congratulations to a client for getting a project , and its a great way to build a relationship. You get to mention your product and services at the same time this way, while making a personal connection. With a little luck, your clients will begin to ask questions like, “how did they get that project” And we all know the answer too that , right? Its through the excellent work of the consultant. They could also ask, “why is the event being organized for the restaurant?”. It could have been and online contest that brought them all together. Or it could be a monthly promo. By doing it this way , you get some subliminal promos while building your relationship with the tribe.

I addition to this, it’s very important to grow and maintain a professional relationship with the tribe and format ideas of how a professional posting should look. You will need to move the tribe into this from a social standpoint too.

Its essential to have an active presence in social media projects because of the influence factor and the amount of exposure the company will receive. You will have two way communication between the company and your tribe. You will be able to develop a poll if you like about a recurring subject or question. This will stimulate conversation and keep you in the tribe’s mind.

It seems to me that it is advantageous to have a local element to the campaign. A local tribe following is the best way to start. Then you can branch out to state or region, before going nationally. Network and construct relationships with other companies in your region and within your sphere of influence.
This will help to create a small network or base to operate from. It will also bring more attention to your products and services. More attention could include things like promotional events or other mutually beneficial opportunities for networking.

So to sum it all up, make sure you are using social media optimization properly for your product or service and for your tribe. I think a major problem here is that most of the popular social media platforms are free. So after reading this, you will all run out and sign up for social media accounts to promote your product or service. Just remember that social media for business is not the same as social media for individuals. The way to be successful here is to have a professional consultant advising you and helping you avoid mistakes with your tribe.

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Social Media and Public Relations

After tons of research and work on my project, the thought occurred to me, Is Social Media really what Tribes want? After all, we measure our Social Media Optimization efforts just like our PR Initiatives, it seems to me.

It has been said that there is lots of merriment in watching Tribes behave badly. A lot, if not all of major websites, have some sort of social media features embedded in the site. I think this is an indication that the Tribes want it.

So our attention turns to how targeted are the responses that we get from our social media efforts , as well as the Public relations efforts. We need to know what kind of buzz are we generating from those efforts and are those responses purchasing anything. It’s really no different than measuring any of the other platforms that do this.

Interestingly enough, there are advantages too the Buzz that we are generating for and by the tribes and that makes it important for a lot off reasons..

According to some sources, advertising has lost over 40 percent of trust from Tribes. However, social media platforms engage Tribes with content that encourages trust. Some Tribes still agree that word of mouth advertising is still the best , though.

This means that social media optimization still has the potential to hold and attract the attention of large Tribes who have grown immune to the current push advertising scheme of things. It is also stickier than traditional media.

One effect that social media has is its propensity to go viral and reach broad swaths of tribes in shorter and shorter amounts of time. This has been described as a threat to communications professional, but I don’t think it is. Negative viral outcomes are a possibility too. This could result if the tribe has not allocated enough Social media budget and is not prepared for the tremendous amount of interest generated.

Social media’s ability to be interactive means that Tribes now have the ability to get immediate feedback from other tribes and are able to communicate more defectively. This could be a simple as enabling comments on the Tribes main blog. This means the tribe doesn’t have to spend time doing research in order to track ROI.

Something else that works for social media is high visibility. Social Media has matured using internet tools. So it holds a very good position in searches for visibility. There are several good examples of the effect this has , such a s Wiki-leaks.

For me, this indicates to the Tribal Chieftains that social media optimization can have a beneficial effect on the way the tribe communicates with the other tribes for business purposes and the average person on the street. Because of the ability to communicate with all of these tribes, social media has mega-possibilities if it is used properly and effectively engaged .

In the past decade, interactive communication has become a torrent for the tribe. This has made it easy for tribes to communicate with their audience and find out their needs and get feedback too.
In closing, a good thing to remember is to tailor your message and know the tribe you are talking to.

What effects do you think it has to know what you’re selling?